ASKING QUESTIONS ON MONEY, ENTREPRENEURSHIP & CAREER, BUSINESS & CAREER IN AFRICA, INTERVIEWS, PERSONAL DEVELOPMENT, success

SAME MISTAKE BY BUSINESS LEADERS

8 May 2017

 

With Dr Wilbert R. Mutoko

 

I see business leaders repeat the same mistake over and over again, and it worries me. Some managers expect their staff members to give customers an exceptional experience. But the managers do not give their staff exceptional work experience.

As a leader, if you truly want your team to maximize productivity and to treat customers as they should be treated – as kings and queens, you will have to start treating your juniors as your customers. Then your juniors will go ahead and give a wow customer service to the consumers.

How do you expect demotivated employees to give best service?

How do you expect unsettled employees to give customers a settled service?

Does your team feel welcome in the workplace?

Does your staff go the extra mile because you as the leader go the extra mile to address their welfare concerns?

Are you aware that it is more costly to look for new employees than to keep the existing ones?

If you are ill-treating your juniors, are you aware that instead of them spending time adding value to your organization and to customers; your staff spends time looking for jobs elsewhere?

Are you willing to give your staff an exceptional experience so that in turn they do the same to customers?

I hope you choose to do the needful. Treat your team with honor and see them treat customers with honor. If they do not treat customers well, yet you treat your staff well, then there is no choice, you have my vote to relieve such staff from their duties.

 

 

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ASKING QUESTIONS ON MONEY, ENTREPRENEURSHIP & CAREER, BUSINESS & CAREER IN AFRICA, PERSONAL DEVELOPMENT, success

as a business leader who is your first customer?

29th March 2017

With Wilbert R. Mutoko

 

“If you look after your staff, they will look after your customers. It’s that simple.” – Richard Branson

You need to start treating your staff as customers. Listen to their grievances and suggestions where possible. Know their pains and understand their fears. These are people that spend 8 hours or more away from home to make things happen in your establishment. They sure should matter to you, unless you do not care about the future of your organization.

Therefore, if you ill treat your staff (including your maid, garden boy, cleaner) don’t be surprised when they care less about your affairs/business. Before you know it, you see productivity going down.

It is not smart to be surrounded by a bunch of complaining and grumbling staff. You need to satisfy most if not all of their desires. Ask King Solomon in the bible how he did that. His staff were happy always and they lacked nothing (2 Chronicles 9: 1-8).

As you grow your firm, remember to benefit your staff that toil day and night for your success.

I know you are smart enough to know that oppressed staff have no loyalty, they are always applying for jobs elsewhere.

Do you want to prosper? Then build a team of highly motivated, excited staff that have a sense of belonging.

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Job versus work

3rd August 2016
With Wilbert R. Mutoko
 
Stop looking for a job and look for work. A job is what you do merely to earn a living. But your work is what you were born to do. A job is your career, while your work is your calling. Your work can be what we normally call a job, or it can be a business, or a NGO or politics. Many people are frustrated because they are in a job and not work. They persevere in their job because they want to put food on the table. That’s okay for a while. But if you want perpetual joy, aim to move towards your calling.
 
Is it wrong to have a job? NO. While you are in a job, slowly take steps to your work – your calling. Your work will bring you fulfillment as compared to a mere job.
 
What if I can not find work? Start by volunteering in an organization that is linked to your calling. Better still start a small business. Sell something legal, no matter how little the profit is. Just do not sit at home and complain that there are no jobs.
All the best.
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fame and wealth vs character

Sometimes when we hear of sex scandals, money scandals and other scandals among celebrities; we begin to assume that positions and money cause character flaws.

However, the facts are that, when you are not famous and not wealthy; your character defects are hidden from the public. Then when you become famous and rich, your character flaws bring up their heads.

Conclusion – you must develop your character, whether you are famous and rich or not. Preferably, before you are up there, make sure to solidify your character so that when you go up, your task is to maintain the character. The good character will then help you to sustain your fame and wealth.

By Wilbert R. Mutoko

Copyright © July 7 2016

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LET US ACT NOW

“THE ACTIVIST IS NOT THE MAN WHO SAYS THE RIVER IS DIRTY. THE ACTIVIST IS
THE MAN WHO CLEANS UP THE RIVER” – ROSS PEROT

Are we not ashamed of continuously complaining and murmuring, yet things are not changing? Does it help you or any other person?

Let us stop complaining about the bad circumstances. Rather let us arise and do our part in providing solutions

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STOP BAD MOUTHING OTHERS

You have heard this before, the recipe to become successful includes reading a book per week, having a mentor and networking. Let me write a bit about successful networking.

As they say ‘Your network determines your net-worth.’ It is the people you know that link you up to your helpers. Unfortunately, networking is a rarely taught subject even in most business schools. Consequently, I have watched over and over again people making terrible mistakes when building their networks.

One networking mistake that I have realized is the tendency of bad mouthing others. Nobody likes someone that always brings bad news about their manager, friends, spouse or children. It is crucial for you to learn to avoid talking bad about where you are coming from. Stop bad mouthing your former spouse, former employer, former supplier or former clients.

For instance, I have seen many people fail job interviews because they negatively answered the question, ‘Why did you leave your last employer?’ They respond, “The boss was a wicked person …” Who wants to hear that? While it may be true that your former boss was bad, you should not go around ‘preaching’ it. It reflects badly on your character.

When you speak negative about someone else to me, that is enough evidence that after talking to me; you are most likely going to bad mouth me. Thus, when hiring managers hear you speak negative about your past, they immediately classify you as a traitor. Hiring managers assume that if they hire you, soon you will be bad mouthing them. So, they would rather leave you alone without hiring you. That is something you definitely do not want.

So, the next time you are asked why you left your former job, avoid bitter and unacceptable words. Say something positive which demonstrates maturity in the sense that you have managed to move on with life.

Written by Wilbert R. Mutoko (Best-selling author of 15 Secrets for Personal Financial Success and Author of What you have is enough)

Copyright © 2 June 2016

Wilbert’s books can be accessed by visiting Exclusive Books (Riverwalk, Gaborone, Botswana), Bala Books (Rail Park Mall, Gaborone, Botswana), Lesedi Christian Books (Extension 4, Gaborone, Botswana), Adams & Co. Books (Durban, South Africa), Strathmore University (Nairobi, Kenya) or call +267 3132886 or email: raisinggreatleaders@gmail.com

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Stop depressing yourself

Sometimes we depress ourselves by wishing we were like so and so. But fact is – there is no successful person without a story. All of them have a story to tell on what they have done and how they have become successful. Thus, there is no prize winner without paying the price. So, you want to be highly successful? If you are not interested in their story, then you are not interested in their glory. Go for the story. Implement the principles from the story; then you see your own glory emerging.

See you at the top my friend!

Wishing you a successful life!

Written by Wilbert R. Mutoko (Best-selling author of 15 Secrets for Personal Financial Success and Author of What you have is enough)

Copyright © 1 June 2016

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